Task: Handover Outstanding Quality Non-Conformances

At the end of the Service Engagement and services will continue, it is possible that some issues related to Quality Management identified during the course of the delivery have not been resolved. These quality issues need to be transferred to the party responsible for carrying on the work be it the Client, another Capgemini delivery team, or a third party.

When Capgemini’s involvement in the service engagement ceases, there are some outstanding quality issues identified in audits and reviews that were managed during the Service Engagement haven’t been completely resolved.

As a result, the Engagement Manager must issue a final list of the outstanding quality issues identified. These lists, and all related information, should be handed over to the party responsible for carrying on the work, be it the Client, a Capgemini operate team, or a third party, who will continue with the ongoing management of any quality related issues.